Privacy & Cookie Policy

Information We Collect

We may collect the following types of information:

Information you provide. Your name, email address, company or organization information, login information, billing information, support requests, and other information you voluntarily provide.

Files and transfer information. Files you upload or transfer, file names and basic file information, sender and recipient email addresses, transfer links and expiration information, password-protection information, transfer status, and activity such as whether a transfer has been sent, opened, or downloaded.

FileFlight does not claim ownership of your files.

Automatically collected information. We may automatically collect information such as your IP address, browser type, operating system, device information, dates and times of activity, service usage, diagnostic and performance information, and information relating to security and abuse prevention.

We may also use technical information, such as your IP address, to determine an approximate geographic location.

How We Use Information

We may use information to:

• Create and manage accounts.
• Provide file uploading, transferring, downloading, and temporary storage.
• Send transfer and download notifications.
• Process subscriptions and payments.
• Provide customer support.
• Provide transfer activity information.
• Detect and prevent fraud, abuse, malware, and security threats.
• Scan files for potentially harmful content.
• Enforce our Terms of Service.
• Maintain, improve, troubleshoot, and secure FileFlight.
• Send account and service-related communications.
• Comply with legal obligations.
• Protect the rights, property, safety, and security of FileFlight, our users, and others.

We do not use your files for unrelated purposes.

File Security and Malware Scanning

FileFlight may use automated security-scanning services to scan files for malware, viruses, ransomware, malicious code, and other potentially harmful content.

If a security threat is detected, FileFlight may block, restrict, quarantine, delete, or otherwise limit access to the affected file.

File scanning is intended as a security measure, but FileFlight does not guarantee that every threat will be detected or that every file can be successfully scanned.

Unscanned and Partially Scanned Files

A file may be identified as “Unscanned” or “Partially Scanned” when FileFlight or its security-scanning providers are unable to complete or fully verify a security scan.

This may occur because of file size, file format, technical limitations, scanning errors, service interruptions, or other circumstances.

A file identified as Unscanned or Partially Scanned should not be considered safe or free from malware or other harmful content.

FileFlight may restrict, block, quarantine, or otherwise limit access to a file when a security concern is identified or when the file cannot be adequately scanned.

For information about your responsibilities and FileFlight’s liability relating to Unscanned or Partially Scanned files, please see the Terms of Service.

Cookies and Similar Technologies

FileFlight may use cookies, pixels, and similar technologies to operate and secure the Service, remember preferences, understand how the Service is used, prevent fraud and abuse, and improve performance.

These technologies may include:

• Essential cookies, which are necessary for the operation and security of FileFlight.
• Preference cookies, which help remember settings and preferences.
• Analytics cookies, which help us understand Service usage and performance.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage or disable cookies through your browser settings or available FileFlight cookie controls. Disabling certain cookies may affect the functionality of the Service.

Third-party providers that support FileFlight may also use cookies or similar technologies for purposes such as analytics, security, hosting, payment processing, or technical operations.

How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate FileFlight, including providers of:

• Cloud hosting and storage.
• Malware and security scanning.
• Payment processing.
• Email delivery.
• Authentication.
• Customer support.
• Analytics.
• Security and fraud prevention.
• Other technical and operational services.

We provide these providers with information reasonably necessary for them to perform their services.

With other users. When you send a file through FileFlight, information such as your name, email address, file name, transfer information, and other information associated with the transfer may be provided to the intended recipient, depending on the features you use and information you provide.

Legal and safety purposes. We may access, preserve, or disclose information when reasonably necessary to comply with applicable laws, legal processes, or government requests, or to investigate fraud, abuse, security issues, violations of our Terms, or threats to the safety or rights of FileFlight, our users, or others.

Business transactions. If FileFlight is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

Payment Information

Paid FileFlight subscriptions are processed through third-party payment providers.

FileFlight may receive information such as your subscription status, transaction information, and payment status. Payment-card information may be collected and processed directly by the applicable payment provider.

Those providers may have their own privacy policies governing their handling of payment information.

How We Protect Information

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, encryption, authentication, monitoring, and other security practices.

However, no internet-based service can guarantee complete security, and FileFlight cannot guarantee that information or files will never be accessed, lost, altered, or compromised.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide the Service, operate our business, maintain security, prevent fraud and abuse, resolve disputes, comply with legal obligations, and enforce agreements.

Files are retained according to the applicable FileFlight transfer, expiration, storage, and subscription rules.

Expired or deleted files may be permanently removed and may not be recoverable.

We may retain limited information after deletion when reasonably necessary for security, fraud prevention, legal compliance, accounting, dispute resolution, enforcement of our Terms, or other purposes permitted by law.

Account Deletion

You may request deletion of your FileFlight account through FileFlight support at support@fileflight.com.

Deleting your account may result in deletion of your files and account information in accordance with our applicable retention procedures.

Some information may need to be retained for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate purposes permitted by law.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

• Access information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information.
• Request portability of certain information.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with an applicable privacy or data-protection authority.

These rights are subject to applicable laws and may have exceptions or limitations.

To exercise applicable rights, contact us using the information below. We may need to verify your identity or account before completing certain requests.

Children’s Privacy

FileFlight is not intended for children who are not legally permitted to use the Service.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that information from a child has been improperly provided to FileFlight, please contact us.

International Processing

FileFlight and the third-party providers we use may process or store information in countries other than the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers and processing of personal information.

Changes to This Policy

We may update this Privacy & Cookie Policy as FileFlight, our business practices, or applicable laws change.

When we make changes, we will update the “Last Updated” date. Where appropriate or required by law, we may provide additional notice.

Contact Us

FileFlight
support@fileflight.com
fileflight.com

We will make reasonable efforts to respond to privacy requests in accordance with applicable law.